Return & Refund Policy

1. Returns

We accept returns within 30 days of delivery, provided the items are unused, in their original packaging, and in a resalable condition. To initiate a return, please contact us at info@ledwarehousedirect.com with your order number and reason for return.

Please do not return items without first contacting us — unauthorised returns may not be accepted.

2. Non-Returnable Items

3. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the fault or damage. We will arrange a replacement or full refund at no additional cost to you.

4. Return Shipping

Unless the item is faulty or we made an error with your order, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

For faulty or incorrectly dispatched items, we will provide a prepaid return label.

5. Refunds

Once we receive and inspect your returned items, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the return is due to our error or a faulty product.

6. Contact Us

To start a return or ask any questions, please get in touch:

• Email: info@ledwarehousedirect.com
• Phone: 0121 403 3664
• Or use our: Contact Form